Cancellation & Refund Policy
Last updated: 12 October 2026
Dryfruit By Kilo is a brand operated by Aasya Group.
Dry fruits, nuts and seeds are loose, weighed food items, so this policy is written around how perishable goods are handled. If your situation isn't covered below, message us and we'll sort it out.
1. Cancelling an Order
- Before dispatch: you can cancel at any time by messaging us on WhatsApp or email with your order details. You'll receive a full refund.
- After dispatch: the order can no longer be cancelled, because it is already with the courier.
Orders are normally packed and dispatched within 1–2 business days of payment, so please contact us as early as possible.
2. When a Refund Is Issued
- You cancel before the order is dispatched.
- Your order arrives damaged, spoiled or incorrect, you report it within 48 hours of delivery, and a replacement is not possible (for example, the item is out of stock).
- We are unable to fulfil the order, or a payment was taken for an item that turns out to be unavailable.
3. When a Refund Is Not Issued
- Change of mind after delivery, since weighed food items cannot be returned or resold.
- Orders cancelled after dispatch.
- Shipments returned to us because the address was incorrect or incomplete, the customer was unreachable, or delivery was refused. The delivery charge on such orders is not refundable.
4. How to Request a Refund or Report a Problem
- Message us on WhatsApp or email within 48 hours of delivery for damaged or incorrect items.
- Share your order details and clear photos of the item and its packaging.
- We'll review and reply, usually within one business day, with a replacement or refund.
5. Refund Method & Timeline
Approved refunds are issued to your original payment method through our payment partner, Razorpay, and typically reflect in 5–7 business days, depending on your bank or card issuer. We'll confirm to you once the refund has been initiated.
6. Related Policies
See also our Shipping & Exchange Policy and Terms & Conditions.
7. Contact Us
WhatsApp +91 96676 65244 or email info@dryfruitbykilo.com.