Shipping & Exchange Policy
Last updated: 12 October 2026
Dryfruit By Kilo is a brand operated by Aasya Group.
We ship dry fruits, nuts and seeds across India. This page explains how long delivery takes, what it costs, and how we replace anything that arrives in the wrong condition.
1. Order Processing
Orders are packed and dispatched within 1–2 business days of payment being confirmed. You'll be notified once your order ships.
2. Delivery Timelines
| Delivery area | Estimated time |
|---|---|
| Delhi NCR | 1–3 business days after dispatch |
| Rest of India | 3–7 business days after dispatch |
| Remote / hard-to-reach pincodes | Up to 10 business days |
These are estimates from our courier partners, not guarantees. Festive periods, weather and local disruptions can add a few days.
3. Shipping Charges
Delivery is free on orders of ₹1,499 or more. Below that, the delivery charge is a live courier rate for your PIN code and the order's weight, shown at checkout before you pay. If a live rate isn't available for your area, a flat ₹49 (Delhi NCR) or ₹99 (rest of India) applies.
If a shipment is returned to us because delivery could not be completed (for example, an incorrect or incomplete address, being unreachable, or refusing delivery), the delivery charge still applies and is not refunded. A fresh delivery charge applies if the order is reshipped.
4. Delivery Address & Tracking
Please check your address, PIN code and phone number before paying. Courier tracking details are shared on WhatsApp or email once the order ships. Delivery partners may call you before delivery, so please keep your phone reachable.
5. Exchange (Replacement) Policy
Because dry fruits and nuts are loose, weighed food items, we do not accept returns for change of mind. We do offer a free exchange if your order arrives damaged, spoiled in transit, or different from what you ordered:
- Message us on WhatsApp or email within 48 hours of delivery.
- Share clear photos of the item and its packaging, and your order details.
- We'll arrange a replacement at no cost to you. If a replacement isn't possible (for example, the item is out of stock), we'll refund you instead, as described in our Cancellation & Refund Policy.
6. Checking Your Parcel
If the outer packaging looks tampered with or damaged at the time of delivery, please take a short video while opening it and share it with us. It helps us resolve your claim quickly.
7. Contact Us
WhatsApp +91 96676 65244 or email info@dryfruitbykilo.com.