Shipping & Refund Policy
Last updated: 16 September 2026
Dryfruit By Kilo is a brand operated by Aasya Group.
Dry fruits and nuts are perishable, weighed goods, so this policy is written with that in mind. If anything below doesn't cover your situation, message us on WhatsApp and we'll sort it out.
1. Order Processing
Orders are packed and dispatched within 1–2 business days of payment being confirmed. You'll be notified once your order ships.
2. Delivery Timelines
| Delivery area | Estimated time |
|---|---|
| Delhi NCR | 1–3 business days after dispatch |
| Rest of India | 3–7 business days after dispatch |
| Remote / hard-to-reach pincodes | Up to 10 business days |
These are estimates from our courier partners, not guarantees. Festive periods, weather, and local disruptions can add a few days.
3. Shipping Charges
Delivery is free on orders of ₹1,499 or more. Below that, the delivery charge is a live courier rate for your PIN code and the order's actual weight, shown at checkout before you pay; if a live rate isn't available for your area, a flat ₹49 (Delhi NCR) or ₹99 (rest of India) applies instead.
If a shipment is returned to us (RTO) because delivery could not be completed (for example, an incorrect or incomplete address, being unreachable, or refusing the delivery), the delivery charge still applies and is not refunded, even on orders that otherwise qualified for free delivery. A fresh delivery charge applies if the order is reshipped.
4. Damaged, Defective or Incorrect Items
We offer free reshipment on any order that arrives damaged, spoiled in transit, or different from what you ordered. To claim this:
- Message us on WhatsApp within 48 hours of delivery.
- Share clear photos of the item and its packaging.
- We'll arrange a free replacement. A refund is issued only if a replacement isn't possible (for example, the item is out of stock).
5. Cancellations
- Before dispatch: cancel any time by messaging us, and you'll get a full refund.
- After dispatch: the order can no longer be cancelled, and is not eligible for a refund. The damaged/incorrect-item process above still applies if something's wrong on arrival.
6. Refunds
Outside of a pre-dispatch cancellation or an approved damaged/incorrect-item claim, orders are not eligible for a refund, since dry fruits and nuts are perishable, weighed goods and cannot be returned for a change of mind (see Section 7). Where a refund is approved, it is issued to your original payment method via Razorpay and typically reflects within 5–7 business days, depending on your bank.
7. Non-Returnable Items
Because they're loose, weighed food items, dry fruits, nuts, and seeds cannot be returned once delivered unless they are damaged, spoiled, or incorrect (see Section 4 above).
8. Contact Us
For any shipping, cancellation, or refund query, message us on WhatsApp at +91 96676 65244 or email info@dryfruitbykilo.com.